Terms and Conditions

1. Introduction

Welcome to Carsu! These Terms and Conditions (“Terms”) govern your use of our software-as-a-service (“SaaS”) platform, available at https://www.carsu.com (“Website”), operated by Carsu (“Company”, “we”, “our”, or “us”). By accessing or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

2. Services Provided

Carsu offers a comprehensive SaaS platform designed to assist in managing car repair and tyre shops. Our platform includes Customer Relationship Management (CRM) services, scheduling tools, and communication functionality. Additionally, it integrates with WhatsApp Business to facilitate seamless communication between users and their clients. Our platform also provides detailed information on cars, parts, and repair procedures.

3. Definitions

• Account: A unique account created for you to access our service or parts of our service.
• Company: Carsu B.V.
• Service: The Website and SaaS platform provided by Carsu.
• User: Any individual or entity that uses our Service.

4. Account Registration

To access certain features, you may need to register for an account. You agree to provide accurate, current, and complete information and keep it updated. You are responsible for safeguarding your credentials and all activities under your account.

5. Use of the Platform

• Integration with WhatsApp Business: Our platform integrates with WhatsApp Business. You must comply with WhatsApp’s terms and policies.
• Excess Costs: Any excess costs from WhatsApp Business integration (e.g., messaging fees) will be invoiced separately.
• Consent Facilitation: Carsu provides tools and guidance to help users obtain consent for communications with their customers. However, compliance with applicable laws remains a shared responsibility between Carsu and the user.

6. Fees and Payment

• 6.1 Fee Schedule: All fees are published on our Website or communicated in writing. You agree to pay all applicable fees and taxes.
• 6.2 Pricing Changes: Carsu may adjust pricing with 30 days’ written notice. Continued use after the effective date constitutes acceptance.
• 6.3 Promotional Offers: Subject to separate terms and may change at Carsu’s discretion.
• 6.4 Refund Policy: Payments are non-refundable except in the event of a confirmed breach of service obligations. In such cases, Carsu will refund fees from the date the breach is established.

7. Privacy and Data Protection

• Carsu processes personal data in accordance with GDPR, UK GDPR, and other applicable laws.
• Data categories include account, vehicle, service, appointment, and technical data.
• Legal bases: contractual necessity, legitimate interests, and consent (for marketing and non-essential cookies).
• International transfers are safeguarded by Standard Contractual Clauses.
• Full details are in our https://www.carsu.com/privacy.

8. Data Retention and Portability

Data will be retained for up to 12 months after termination unless legal obligations require longer retention. Users may request data export within this period.

9. Cookies and Tracking

Our platform uses cookies and similar technologies as described in our Privacy Policy. Non-essential cookies require your consent.

10. Intellectual Property

All content and materials on our platform are the property of Carsu or its licensors. You are granted a limited, non-exclusive, non-transferable, revocable licence to use our services.

11. Prohibited Activities

You agree not to use our services for unlawful purposes or activities that harm our platform or violate third-party rights.

12. Term and Termination

• 12.1 Term: Your subscription starts on the effective date and continues for the agreed term.
• 12.2 Termination for Cause: Carsu may suspend or terminate your account for breach of these Terms.
• 12.3 Post-Termination: You may request data export within 12 months after termination before deletion.

13. Limitation of Liability

To the fullest extent permitted by law, Carsu shall not be liable for indirect or consequential damages. In no event shall our liability exceed the total amount paid by you for the specific service giving rise to the claim.

14. Indemnification

You agree to indemnify Carsu against claims arising from unlawful use of the platform or violation of third-party rights.

15. Third-Party Services Disclaimer

Carsu may provide links to third-party services. We do not endorse or assume responsibility for their content or practices.

16. Entire Agreement

These Terms constitute the entire agreement between you and Carsu, superseding any prior agreements.

17. Governing Law and Dispute Resolution

These Terms are governed by EU law and the laws of the Netherlands. Disputes shall be resolved in the courts of Amsterdam. GDPR-related complaints may be addressed to supervisory authorities.

18. Changes to Terms

We may modify these Terms at any time. Changes will be posted on our Website. Continued use after changes constitutes acceptance.